Cabot’s vision for the future is built on our continuing belief in “ethical collections” and in treating our customers responsibly, fairly, with respect and empathy. We understand that the debt collection industry comes in for a lot of negative attention in the media.
We would like to assure you that Cabot works closely with trade associations, government bodies and consumer groups to improve standards in the industry and to build customer confidence in what we do.
We recruit and retain high quality people who are passionate about our business. All new customer facing employees go through an intensive 12 week training programme, which is accredited by City & Guilds, as well as on-going training in customer service and compliance. We do this to make sure that our customer advisors are equipped with the right skills and knowledge to help you find an appropriate and affordable solution.
Our customer advisors will take the time to talk to you and to listen, so that we can fully understand your circumstances and together we can agree the best way forward.