How will we get in touch?
Your previous lender will have passed your contact details on to us. Initial contact is made through letters and phone calls. We can also contact you through text message and email. If we call and it’s not convenient, you can book a time that’s suitable for you . You can find more information on our contact page.
When we purchase your account, we’ll send you a welcome pack with a Notice of Assignment (NOA) and a Fair Processing Notice. The original account owner will also send you a letter telling you about the sale of your account. Often, these letters will arrive in the same envelope.
Our priority is to make sure your data is safe. We do this by asking a range of security questions every time we speak to a customer to make sure they are who they say they are.
By doing this, we make sure your data is kept safe at all times and comply fully with the Data Protection Act 2018.
Is Cabot regulated?
Yes, we are. Cabot Credit Management Group is authorised and regulated by the Financial Conduct Authority (FCA). We are also members of the Credit Services Association and are dedicated to treating our customers in an ethical and fair way.
Who are our regulators?
Cabot Credit Management Group Limited (CCM Group), a company registered in England and Wales with Company No. 4934534, is authorised and regulated by the Financial Conduct Authority (FCA) with firm reference number 677910.
Who do we work with?
We aim to treat all of our customers fairly, including those in severe financial difficulty or in vulnerable situations. To make sure you get the best advice and assistance, we work closely with several debt management agencies that give free financial advice and help vulnerable people to achieve their financial goals.