Cabot - A Brand You Can Trust

Cabot - A Brand You Can Trust

Being in debt can be stressful and we understand that. That is why our customers have helped us build our customer promise. 

Your Options

When you have an outstanding balance with Cabot you will have many options available to you

  • Clear the account in full
  • Set up a Personal Payment Plan and pay monthly
  • Make a one off payment

For even more options, or for questions about your account please do call us. We do, on some occasions, refer our accounts to third parties and our legal partners. The best way to avoid this is to contact us.

Credit Reference Agencies

There are three main Credit Reference Agencies in the UK – Experian, Equifax and CallCredit. The Credit Reference Agencies record details of credit accounts and the repayments people make towards them. Most people who have borrowed money from a lender will have information held by the Credit Reference Agencies – this is called your credit file. For many of our customers their account is registered at a Credit Reference Agency, this will show with the name of Cabot.

Benefits of making payments

  • Where payments are made to an account they are reflected each month to the Credit Reference Agencies and all payments are shown by reducing the outstanding balance.
  • Where the full balance is paid the account is shown as “satisfied” with a nil outstanding balance.
  • If an agreed reduced amount or discount amount is received to clear the balance, the outstanding balance is shown as “nil” and marked partially settled (“P”) which indicates the account was cleared for a reduced balance.

Consequences of not making payments

  • All lenders from mortgage companies to mobile phone providers will use the Credit Reference Agencies and this information will be available to them to make decisions about whether to lend money to someone. They can see where no payments are being received and this is likely to have an impact on their assessment.

Free Financial Help

There are organisations that can offer you free financial advice or guidance; some of them are listed below.

Customer Feedback

What our customers say

The advisor was informative and very efficient and did an excellent job overall. I'm very happy.


09 Jun 2017

Just the whole process was easy to follow, made it easy to speak to someone who understood my enquiry and dealt with it in a quick, efficient and timely manner. Was very friendly and personable.


07 Jun 2017

The understanding, the flexibility, and the options given because of my situation and also there's been no pressure put on me whatsoever at all.


06 Jun 2017

Very, very pleased with your service, he did an excellent job.


08 Jun 2017

The young lady I spoke to told me exactly what the balance of my debt was. I said I could I get a discount for paying it off, kept the discount open for me for 30 days, gave me time to get the money together to take advantage of the offer. Very good indeed.


09 Jun 2017

The advisor was friendly, welcoming and understanding of my circumstances.


12 Jun 2017

The wording of your letter was really good and when I spoke to the gentleman, he was very supportive in helping me with debt.


08 Jun 2017

Friendly, helpful, kind person. Knew exactly what I wanted, gave me a direct answer and was exactly what I needed to hear. Perfect service.


05 Jun 2017

Very professional, put you at ease straight away. Brilliant.


06 Jun 2017

When Things Go Wrong

We know we don't always get things right. Sometimes our customers feel that we haven't treated them fairly, or they have a problem which we haven't dealt with as well as we could have. No matter what the issue we want to hear from our customers so that we can look into their concerns and try and make it right. We are dedicated to bringing our customers the best experience we can. We take on board all the feedback we receive and we try to fix issues that are identified. We have implemented many new practices from the feedback we've been given by our customers, and we're still ready to learn and develop. From listening to our customers we have improved our communications, offerings and products to suit our customers better. If you need to make a complaint, click here to find out how.

More Information:

The Financial Conduct Authority publishes collective complaints data covering all firms. The Financial Ombudsman Service publishes separate complaints data on the number of complaints referred to it by individual firms. To view complaint information for Cabot Credit Management (CCM) you can click on the link below.CCM Complaint Data

We have the following memberships and accreditations:

CSA Investors In People The Sunday Times rating CCTA Institute Of Customer Service