Cabot - A Brand You Can Trust

Cabot - A Brand You Can Trust

Being in debt can be stressful and we understand that. That is why our customers have helped us build our customer promise. 

Your Options

When you have an outstanding balance with Cabot you will have many options available to you

  • Clear the account in full
  • Set up a Personal Payment Plan and pay monthly
  • Make a one off payment

For even more options, or for questions about your account please do call us. We do, on some occasions, refer our accounts to third parties and our legal partners. The best way to avoid this is to contact us.

Credit Reference Agencies

There are three main Credit Reference Agencies in the UK – Experian, Equifax and Callcredit. The Credit Reference Agencies record details of credit accounts and the repayments people make towards them. Most people who have borrowed money from a lender will have information held by the Credit Reference Agencies – this is called your credit file. For many of our customers their account is registered at a Credit Reference Agency, this will show with the name of Cabot.

Benefits of making payments

  • Where payments are made to an account they are reflected each month to the Credit Reference Agencies and all payments are shown by reducing the outstanding balance.
  • Where the full balance is paid the account is shown as “satisfied” with a nil outstanding balance.
  • If an agreed reduced amount or discount amount is received to clear the balance, the outstanding balance is shown as “nil” and marked partially settled (“P”) which indicates the account was cleared for a reduced balance.

Consequences of not making payments

  • All lenders from mortgage companies to mobile phone providers will use the Credit Reference Agencies and this information will be available to them to make decisions about whether to lend money to someone. They can see where no payments are being received and this is likely to have an impact on their assessment.

You can request your credit report or raise any queries using the following contact details:

Free Financial Help

There are organisations that can offer you free financial advice or guidance; some of them are listed below.

  • PayPlan - offer free debt advice by phone, email and live chat making it quick and easy for you to get back in control of your money.
  • StepChange Debt Charity - can work closely with you and will give you advice on your debt situation. You can phone them on: 0800 138 1111.
  • The Money Advice Service - Free and impartial money advice, set up by the government.
  • National Debtline - Gives options to people with debt.
  • Citizens Advice Bureau - Individual branches can help you with legal, financial and other problems.

Customer Feedback

What our customers say

The adviser was very very pleasant to speak to, very approachable, very understanding and I have no hesitation to ring him up in the future.

14 Nov 2017

Very friendly, polite, very professional, easy to talk to, explained everything with ease, didn't need to ask him to repeat anything. It was very helpful with what is a stressful situation dealing with my debt. It was a pleasure to speak to him and he was very nice, not a problem, thank you.

14 Nov 2017

Customer services representative seemed to acknowledge the problems that I had got, was very receptive and very very helpful in his guidance.

11 Nov 2017

His understanding. His professionalism. And did everything he could to help us, he was very very professional.

13 Nov 2017

The consultant that I spoke to was very understanding of my circumstances and she gave me a lot of reassurance, I was very nervous and very stressed about missing a payment, I didn't know that I had missed a payment but she was very supportive and made me feel comfortable and at ease.

11 Nov 2017

Once again, treated me with respect and had a duty of care towards me. Which I am grateful for.

11 Nov 2017

Very good, very understanding. Understood the problems I have had and that I did what I could - she was just very good, very professional.

11 Nov 2017

He made it very easy for me to understand about your company. He made it easy for me to make the payments I need to pay. He didn't make me feel as though I was a burden.

09 Nov 2017

Polite mannerism, correct information and empathy, he had a lot of empathy.

09 Nov 2017

When Things Go Wrong

We know we don't always get things right. Sometimes our customers feel that we haven't treated them fairly, or they have a problem which we haven't dealt with as well as we could have. No matter what the issue we want to hear from our customers so that we can look into their concerns and try and make it right. We are dedicated to bringing our customers the best experience we can. We take on board all the feedback we receive and we try to fix issues that are identified. We have implemented many new practices from the feedback we've been given by our customers, and we're still ready to learn and develop. From listening to our customers we have improved our communications, offerings and products to suit our customers better. If you need to make a complaint, click here to find out how.

CCM Complaints Data

More Information:

The Financial Conduct Authority publishes collective complaints data covering all firms. The Financial Ombudsman Service publishes separate complaints data on the number of complaints referred to it by individual firms. To view complaint information for Cabot Credit Management (CCM) you can click on the link below.

We have the following memberships and accreditations:

CSA Investors In People The Sunday Times rating CCTA Institute Of Customer Service