The person on the phone had amazing customer service, made the whole process smoother.
Great customer service and support really helped me to manage my debt and become debt free. Thank you.
I have struggled with mental health and answering the phone to anyone however I knew I had to respond to the calls from your company. I spoke to a few advisors but disconnected call quickly after engagement asking to call back. As soon as Michelle the lovely friendliest customer service agent I have ever spoke to my anxiety was at ease and I felt comfortable talking to her to get my debt discussed and setting up a payment plan that was affordable. I cannot thank "my American friend" enough. Not only did she make it effortless due to having empathy to my mental health needs, but she also lifted a big weight off my shoulders by getting it sorted. A credit to your company and hope she gets the credit/ feedback from myself. Thank you so so much Michelle.
For a debt collector, I found them very understanding. They listen to my problems and find a solution that helps us both. I'd particularly like to give a shout out to Amy who was lovely.
Today I phoned Cabot Financial to sort out my debts, a customer agent called Karen answered, I felt at ease as her friendly professional telephone skills was important to me as I'm under a lot of stress, she explained everything to me and now I can move forward an affordable payment plan can start. Karen's customer service is more than a 100 percent.
I appreciate how human I was made to feel, I was listened to and understood. The gentleman I spoke to was very polite, well spoken, I'm glad I answered the phone and felt like a weight had been lifted off my shoulders.
Being in debt can be a scary thing and receiving a call from a debt collector even worse. However, my experience with Nav from Cabot has been nothing but exceptional. She listened understood and empathised with my situation. Putting my account on hold allowing me time to sort out my finance. She took the time to explain how everything worked and set up an affordable plan for me that works a treat. Thank you Nav. You are a gem and thanks for listening and understanding my situation. You were very professional and understanding and I truly appreciate you. A++++++++++
I spoke to Graham on the phone, he was a very kind and understanding individual. I opened up about why and how I ended up in debt and he listened and was very accommodating. I spoke about my options and I am now actually excited to get my debt paid off rather than anxious and avoidant. Speak to them, as they are normal people just like you.. simply trying to help you.
I was speaking to a lovely man called Alex. B he listened to my concerns about money and life and the difficulties facing an older person as myself with debt problems etc. What a wonderful person to deal with.
I was called today by a lovely lady from Cabot to setup a payment plan. After this business was completed, I happened to mention I wasn't working at the moment due to my mental health situation. The lady from Cabot gave time to listen to my health problem and gave me great reassuring advice and compliments on my progress in getting well again. I did not expect to be discussing my mental health with a debt collector. However, this lady from Cabot was fantastic towards me. I thank her for her time and wise words she gave me. Thankyou Cabot for hiring wonderful employees who know genuinely how to treat their clients.
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